Sehha is committed to delivering high-quality products that support your wellbeing. While we proudly stand behind our products, due to their consumable nature, we maintain a strict but fair refund and return policy as outlined below.
By purchasing from Sehha, you agree to the terms of this Refund & Returns Policy.
We offer a 30-day money-back guarantee for first-time customers who are not satisfied with their experience.
This guarantee applies to one opened unit per product type, per customer, within 30 days of the order's delivery date.
The request must be for a first-time purchase of that product.
A valid reason for the dissatisfaction must be provided.
The opened item must be substantially unused and in its original packaging, where applicable.
Any additional units of the same product must be unopened and sealed in order to be eligible for refund.
We accept returns of unopened, sealed products in original condition within 30 days of delivery under the following conditions:
You must notify us in writing within the 30-day window.
Products must be in resalable condition, unopened, and unused.
The customer is responsible for return shipping unless the item arrived damaged or incorrect.
A refund will be issued once returned products have been received and inspected by our team.
Sehha reserves the right to refuse a refund request under the following conditions:
The refund request is submitted after the 30-day window has passed.
More than one unit of the same product is opened or consumed.
Items are returned incomplete, heavily used, damaged, or tampered with.
Promotional, clearance, or final sale items are not eligible for refund unless faulty.
Refund requests are suspected to be abusive, excessive, or fraudulent.
Repeat refund claims are made from the same individual, household, or account.
Refund claims are made for subjective or unverifiable reasons without sufficient context.
Final discretion regarding refunds or returns lies solely with Sehha.
As our products are consumable health items, we reserve the right to decline refunds where we believe policy abuse or unreasonable expectations may exist.
Once your request is approved:
Refunds will be processed back to the original method of payment.
Please allow 5–10 business days for funds to appear in your account, depending on your bank or payment provider.
To begin a refund or return request, please email:
customer@sehha.com.au
Please include:
Your full name and order number
The product(s) you wish to return
The reason for your request
Our team will respond within 2 business days with further instructions.
We do not offer product-for-product exchanges at this time. If you would like a different product, please submit a return (if eligible) and place a new order separately.
We care deeply about customer satisfaction and stand behind our products - as a small, independently owned business selling consumables, we also maintain these policies to maintain fairness and integrity for all parties.
We appreciate your understanding and thank you for supporting Sehha.
Receive special offers and first look at new products.
Your cart is currently empty.
